Privacy and Health Information Collection Policy

Last updated: 12/03/2025

Our Commitment to Your Privacy

At Dr. Davor Saravanja – Spinal Surgeon, we are dedicated to protecting the privacy of our patients and website visitors.
This Privacy and Health Information Collection Policy reflects our commitment to safeguarding personal and health information in accordance with Australian privacy laws.

We hold the privacy of your personal information in the highest regard. This policy explains how we collect, use, and protect your information when you visit our website,
contact us, or receive medical care at our practice.

Dr. Davor Saravanja abides by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act), as well as the Health Records and Information Privacy Act 2002 (NSW).

1. Introduction

At Dr. Davor Saravanja – Spinal Surgeon, we respect your privacy and are committed to protecting your personal and health information.

This policy explains how we collect, use, store, and disclose personal and health information when you:

• Visit our website
• Contact us via email or phone
• Receive medical treatment at our clinic

2. What Information We Collect

A. Information Collected via Our Website

• Email correspondence: When you contact us via email, we may retain your name, email address, and the content of your message.
• Website analytics: Non-identifiable data such as IP addresses, pages visited, and browsing behavior.
• Cookies: Small text files that improve website functionality and analyze site traffic.

Our website does not collect sensitive health information.

B. Health Information Collected in Our Practice

• Personal details: Name, date of birth, address, phone number, email, Medicare number, and private health insurance details.
• Medical history: Past and current medical conditions, medications, allergies, previous surgeries, and family history.
• Consultation records: Notes from consultations, diagnostic test results, imaging reports (X-rays, MRIs), and specialist referrals.
• Billing information: Medicare claims, private health insurance details, and financial transactions related to medical services.

3. How We Collect Information

We collect information through:

• Directly from you (in-person consultations, phone calls, emails).
• Referring healthcare providers (GPs, specialists, radiology clinics, hospitals).
• Third-party sources (e.g., Medicare, private health insurers, NSW Health).

4. Why We Collect and Use Your Information

We use personal and health information to:

• Provide medical care and treatment.
• Respond to inquiries and provide information about our services.
• Monitor website performance (via cookies and analytics).
• Communicate with other healthcare providers involved in your treatment.
• Process Medicare and private health insurance claims.
• Comply with legal and regulatory obligations.

5. How We Store and Protect Information

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, or disclosure:

• Secure electronic medical records with controlled access.
• Restricted access to patient files for authorized personnel only.
• Data encryption and password protection for digital records.
• Physical security measures for paper records.

6. Disclosure of Personal and Health Information

We may disclose your information to:

• Other healthcare providers involved in your treatment (GPs, specialists, hospitals).
• Pathology and radiology services for diagnostic testing.
• Government agencies (Medicare, My Health Record, NSW Health).
• Private health insurers (for billing purposes).
• Legal entities or law enforcement if required by law.

7. Cookies and Website Analytics

Cookies are small text files stored on your device that allow our website to recognize you during future visits. You can adjust your browser settings to refuse cookies, but some website features may not function properly without them.

8. Accessing and Correcting Your Information

You have the right to:

• Request access to your medical records (subject to legal exceptions).
• Request corrections to inaccurate or outdated information.

To make a request, please contact our office:

Dr. Davor Saravanja – Spinal Surgeon
Email: info@drdavor.com.au
Phone: 02 9137 7740

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted at our practice and on our website.